If you’re on a care plan that includes content edits, here’s how to submit your request(s) to my team.
- Send all requests via email to [email protected].
- Each request should be a separate email. Instead of sending a list of edits to be completed, send one email per request/edit. If multiple edits are included in one request, it can create a bottleneck and have a negative impact on the team’s efficiency.
- Email subject: The subject line of your email should include your domain and a simple subject that captures the essence of your request. Examples: “mybusiness.com – fix font on the plans page,” or “mybusiness.com – update gallery images”
- Include as much information as possible. Things like screenshots, detailed descriptions, error numbers, videos, etc. are helpful. The more info you can include, the less chance we’ll need a lot of back and forth communication.
- Make sure text can be copy and pasted. If you’re sending in copywriting that you want us to post or update, make sure it’s in a format we can highlight, copy, and paste, not a screenshot or image file. A Google Doc, Word Doc, or PDF typically work well.
- Include any files you want uploaded. If you want images or videos added, or other files uploaded, make sure to attach them to your email.
- Lead with kindness! Actual people are receiving your requests and completing them for you. A kind greeting or a word of appreciation can go a long way.
Your plan includes unlimited content edit requests that can be completed in 30 minutes or less and can be handled within the admin panel of your WordPress website.
Issues related to hosting, Termageddon, external accounts, or things that take more than 30 minutes to accomplish will be sent back to me by my team and can be billed hourly — I’ll let you know if anything falls outside the scope of your plan and will get your approval before doing any hourly work.
You can submit content edits 24/7, and most requests are completed within 8 hours, although often faster. We’ll let you know when the task is done.
Frequently requested tasks
- Publishing blog posts or new pages from provided Word or text documents
- Adding, removing, or editing text on posts, pages, product listings, etc.
- Uploading provided JPG or PNG images and adding to pages or posts
- Cropping or resizing images within the WordPress dashboard
- Adding provided keywords, page titles, snippets, etc.
- Adding, removing, or editing menu items in top menu or site footer
- Configuring popups, notification bars, and slide-in features based on provided text, images, and examples
- Creating image galleries
- Editing page slugs (URLs) and setting up redirects
- Adding, removing, or editing users
- Uploading PDFs or other downloadable files
- Adjusting widgets or plugins
- Updating theme options
- Adding, removing, or editing form fields
- Editing templates made from visual editors (not used on most sites I build)
- Installing simple plugins from the WordPress repository (like Duplicate Post or WordPress Zero Spam)
Tasks that may take a little longer or may need to be billed hourly
- Adding custom CSS or JS
- Performing search and replaces
- Adding code snippets through WP hooks
- Installing more complex plugins (like a caching plugin or free WooCommerce add-on)
- Performance or page-speed related adjustments based on GT Metrix reports
- Minor troubleshooting involving plugin/theme compatibility (this kind of troubleshooting almost always needs to be billed hourly)
- Installing tracking codes like Google Analytics
- Testing contact forms or workflows
Tasks not included that can be done hourly
- Graphic design changes like creating graphics or editing images beyond simple resizing/cropping
- SEO or analytics strategies, reviews, or consulting
- Writing or providing copy for posts, pages, products, etc.
- Anything related to cookie permissions/policies or privacy policies
- Host-related optimization
- Purchasing plugins, license keys, or extensions
- Build outs and plugin/theme development, including the build out of new major functionality on an existing site (like setting up an online store, rebuilding existing content in a different page builder, or custom-coding a new plugin to provide new functionality)
- Interacting with third-party vendors, including your host, email provider, a plugin/theme’s support team, etc.
Let me know if you have any questions!
